How to Build Relationships in Insurance

Build Professional and Personal Relationships

Learn about the importance of relationships in insurance – including the one you have with yourself.

Insurance is a relationship business, but the one that’s often overlooked is the relationship we have with ourselves. Click on each image below to read advice from four women at Argo about finding balance.

Silvana Nuzzo
Silvana Nuzzo
Vice President, Total Rewards
Silvana Nuzzo
Silvana
Nuzzo
Vice President, Total Rewards
Take care of yourself.
Focus on your mental health and wellness – and if you’re a manager, be sure to focus on the well-being of your employees. It isn’t always easy in a remote-working environment, but we’re in this together for our shareholders, clients, employees and teams.
Be determined.
If you’re determined and eager to learn, you can accomplish anything. As a first-generation college graduate with Italian immigrant parents, I never expected to become a high-level manager working in the insurance industry. With determination and hard work, I made my way up and found a passion for critical thinking in an invigorating industry.
Treat others with respect.
Like other industries, insurance can be political and competitive at times. How you treat others (and the way others treat you) is so important and can determine the foundation of your professional relationships. Look for ways to get people to work with you instead of having them work for you.
Christine Marchetti
Assistant Vice President, East Region, Argo Surety
Christine Marchetti
Christine
Marchetti
Assistant Vice President, East Region, Argo Surety
Organization is vital.
I highly recommend establishing attainable goals for yourself and your team, with specific steps on how to achieve them. This has been instrumental to my success in the industry.
Keep calm.
In such an ever-changing industry, you will often find yourself running into daily challenges. The key is to stay positive and calm, which will help you develop a well-rounded solution. Mental health is important, and if everyone leaves a day unhappy, the day can’t be considered a success.
Speak up.
I’d like to scream this one from the mountaintops: There are no stupid questions. When someone decides to share their experiences and opinions, it benefits everyone. Encourage your colleagues to speak up and make their voices heard.
Michelle Stukey
Assistant Vice President, South Central Region, Argo Surety
Michelle Stukey
Michelle
Stukey
Assistant Vice President, South Central Region, Argo Surety
Every day is different.
When I came to Argo, it opened my eyes to how many different types of companies needed surety coverage. From hard-rock mining, oil and gas to the renewables space, I had to dig in and understand the underlying value of different assets. Because there are so many types of bonds and businesses, every day in surety is different. I’ve been in the field for over 15 years now, and I am challenged every week. Who wants to sit around and work on one thing every day for hours? Not me, and nor should you. That’s the beauty of insurance. You get to wear different hats each day, building skills that will enrich your knowledge and help you grow.
The industry is yours to lead.
As someone who’s trained and developed new hires for several years, I feel confident in saying insurance is a great field for recent college grads. Early-career professionals are leading the industry because they are determined, passionate, and critical thinkers.
Amanda Weiss
Amanda Weiss
Vice President, Distribution Strategy & Portfolio Management, Argo Surety
Amanda Weiss
Amanda
Weiss
Vice President, Distribution Strategy & Portfolio Management, Argo Surety
Be willing to take on anything.
Across various roles at different organizations, I’ve been asked to do many different tasks – some that I’ve felt confident in doing, others not so much. Oftentimes, if others have faith in you to complete a task, it is likely the case that you’re capable of much more than you realize. Also, don’t discount how much you can accomplish through hard work and determination while being humble enough to ask for help when needed.
Prioritize organization.
I’m a list maker, for example. I am more efficient when I can visualize my priorities for the day. My teams are aware of my expectations when it comes to organization, and it allows everyone to understand what’s expected of them.
It helps to be a “people person.”
Our business has always thrived – and will continue to thrive – on the strength of our relationships. With all the advances in the digital space, we continue to see the greatest benefits from old fashioned face-to-face interactions. While innovation will drive the industry forward, I don’t expect the importance of relationships to diminish anytime soon.

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