All claims are handled promptly and comply with the insurance industry’s best practices. To fulfill our promise of high-quality claims service, we recommend policyholders and retail agents or brokers report claims to their general wholesaler. In most cases, our policyholders will be contacted within 24 hours of Colony Specialty’s first notice of a claim.
How to Report a Claim
A claim can be reported by phone, email or fax using the contact information below:
Claims customer service (all claims): 833-240-4128
Claims electronic reporting: [email protected]
Claims fax number: 303-773-7373
Primary mailing address
Colony Specialty
P.O. Box 469012
San Antonio, TX 78246
LOSS RUN REPORTS
Non-Appointed Brokers / INSUREDS:
Submit the Loss Run request on the insured’s letterhead.
Appointed Brokers:
Please log in with your Colony Specialty login credentials.
