Privacy Policy

Argo Group International Holdings, Ltd. and its subsidiaries (collectively “Argo Group” or “We”) recognize the importance of maintaining the privacy of consumers and the confidentiality of each individual’s nonpublic personal information.  We take seriously the responsibility that accompanies our collection of nonpublic personal information.  Accordingly, Argo Group’s corporate policy is to protect the privacy and confidentiality of our consumers and their nonpublic personal information as required by law.  It is important for you to understand what information Argo Group collects about you and what We do with that information.  This Privacy Policy (“Policy”) only applies to information collected on Argo Group’s Website and in e-mail or other electronic messages between you and this Website, but not to information that is collected by Argo Group through any other means.

Please read this Policy carefully to understand our policies and practices regarding your information and how We will treat it. If you do not agree with our Policy you may choose not to use the Argo Group Website.  By accessing or using this Website, you agree to the collection and use of information as outlined in this Policy. This Policy may change from time to time (see Changes to our Privacy Policy). Your continued use of this Website after We make changes is deemed to be your acceptance of those changes, so please check the Policy periodically for updates.

Information Collection and Use

In order to provide a personalized experience for each individual visiting this Website, Argo Group collects several types of information from and about users of our Website, including information: by which you may be personally identified, such as name, postal address, e-mail address or telephone number (“personal information”); that is about you but individually does not identify you; about your internet connection, your top level domain name (i.e., .com, .gov, .au, .uk), or the equipment you use to access our Website; and usage details.  We collect this information directly from you when you provide it to us and automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses and information collected through cookies and other tracking technologies.  We use all of this information for statistical analysis, targeted advertising, and systems administration purposes.  No attempt will be made to identify users or their browsing activities, except in the unlikely event of an investigation where a law enforcement agency may exercise a warrant.

The information Argo Group collects on or through our Website may include information that you provide by filling in forms on our Website. This includes information provided at the time of registering to use our Website, subscribing to one of our services, or requesting further services. We may also ask you for information when you report a problem with our Website.  Information collected through the Argo Group Website may also include records and copies of your correspondence (including e-mail addresses), if you contact us; or, your search queries on the Website.

How We Use Your Information

Argo Group uses information that We collect about you or that you provide to us, including any personal information:

  • to present our Website and its contents to you;
  • to provide you with information, products or services that you request from us;
  • to fulfill any other purpose for which you provide it;
  • to provide you with notices about your account/subscription, including expiration and renewal notices;
  • to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  • to notify you about changes to our Website or any products or services We offer or provide though it;
  • to allow you to participate in interactive features on our Website;
  • to target those visitors that may be interested in a particular product or service provided by Argo Group;
  • for any other purpose disclosed by us when you provide the information; or
  • for any other purpose with your consent.

Disclosure of Your Information

Argo Group may disclose aggregated information and statistics about our users without restriction so long as such information and statistics do not contain any personal information.  Argo Group may disclose personal information that We collect or that you provide as described in this privacy policy:

  • to our subsidiaries and affiliates;
  • to contractors, service providers and other third parties We use to support our business who are bound by an obligation to keep personal information confidential and use it only for the purposes for which We disclose it to them;
  • to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of Argo Group’s assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which personal information held by Argo Group about our Website users is among the assets transferred;
  • to fulfill the purpose for which you provide it;
  • for any other purpose disclosed by us when you provide the information; or
  • for any other purpose with your consent.

We may also disclose your personal information:

  • to comply with any court order, law or legal process, including to respond to any government or regulatory request;
  • to enforce other agreements, including for billing and collection purposes;
  • if We believe disclosure is necessary or appropriate to protect the rights, property, or safety of Argo Group, our customers or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Data Security

In order to protect your nonpublic personal information, Argo Group limits access to nonpublic personal information by only allowing authorized personnel to have access to such information.  Furthermore, We maintain physical, electronic and procedural security protections to safeguard the nonpublic personal information in our records.  Documents that contain an individual’s protected information are destroyed before disposal; this destruction process includes the shredding of print and disposable media and deletion of electronic media.  Argo Group has security measures in place to protect the loss, misuse and alteration of the information under our control. Our hardware infrastructure is housed in a controlled access facility that restricts access to authorized individuals. The network infrastructure is protected by a firewall and traffic is monitored and logged both on the firewall and servers. Sensitive administrative activities are carried out over secure, encrypted links between our offices and hosting facility. Administrative access is limited not only to authorized employees but also to specific remote administration protocols and IP addresses. All employees with access to personally identifiable information have been advised of Argo Group’s security policies and practices. Argo Group will continue to conduct internal audits of its security systems and make all necessary enhancements to ensure the safety of the Website and its users. No method of transmission over the Internet or method of electronic storage is 100% secure; therefore, while Argo Group uses commercially acceptable means to protect your information, We cannot guarantee absolute security.

Any Argo Group employee who becomes aware of the inappropriate use or disclosure of protected nonpublic personal information is expected to immediately report such behavior to the Argo Group General Counsel for further action.

Unfortunately, the transmission of information via the internet is not completely secure. Although We do our best to protect your personal information, We cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Cookies and How They Are Used By Argo Group

A cookie is an electronic token that is passed to your browser and your browser passes it back to the server whenever a page is sent to you.   Argo Group’s server generates multiple cookies, which are used to keep track of the pages you have accessed while using our server. The cookies allow you to page back and forth through the Website and return to pages you have already visited. These cookies exist only for the time you are accessing our server.  The Argo Group Website uses cookies to store selections that the user has made.  Cookies are not used for any other purpose at this Website. We do not use cookies to collect personal information.  The table below explains the cookies We use and the purpose of their use.

Cookie            Name Purpose
Google Analytics _utma

_utmb

_utmc

_utmz

These cookies are used to collect information about how visitors use our Website. We use the information to compile reports and to help us improve our Website. The cookies collect information in an anonymous form, including from where the visitors have come to our Website from, the number of visitors to our Website and the pages they visited.
Website cookie acceptance myRegion This cookie is used to record which region the user has selected to visit on our Website. It lasts for 24 hours from the time the user has accepted the use of cookies on our Website.
Consent cookie _cc50541ConsentCookie This cookie records the user’s acceptance of cookies on our Website. It lasts for a year from the date the user has accepted the use of cookies on our Website.
Website Webpages traffic cookie ASPSESSIONIDCSTBQSDB This cookie is used to track users as they move through the Website. It collects information in an anonymous form. This cookie expires when you close your browser.
Session Cookie JSESSIONID This cookie is used to create a session object on the server.  It is deleted when the user closes their browser.
Remarketing Cookie ga.js This cookie targets those visitors that are most likely to be interested in an Argo Group product or service by imbedding in the visitors browser.

 

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.  To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.

Searches

Search terms that you enter when using our search engine are collected, but are not associated with any other information that We collect. We use these search terms to ascertain what people are looking for at our Website, and to improve the services that We provide.

Third Parties

Argo Group may retain other companies and individuals to perform functions on our behalf. Examples include, without limitation, data analysis firms, customer support and investor relations specialists, Webhosting companies, and fulfillment companies (e.g., companies that coordinate mailings). Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

Business Transfers

As Argo Group continues to develop our business, We might sell certain of our entities or assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets; and, by submitting your personal information on the Argo Group Website you agree that your data may be transferred to such parties in these circumstances.

Links to Other Sites

This site contains links to other sites. Argo Group is not responsible for the privacy practices or the content of such Websites. This Policy discloses the privacy practices for the Argo Group Website; however, Argo Group does provide links to other Websites. When you leave the Argo Group Website, you will be going to sites that are beyond our control. These other sites may send their own cookies to users, collect data, or solicit personal information.  The Privacy Policy described here for Argo Group does not apply to any external links. Argo Group encourages you to read the privacy policies of any site you link to from ours, especially if you share any personal information.

Changes to Our Privacy Policy

It is Argo Group’s policy to post any changes We make to our Privacy Policy on this page. You are responsible for periodically visiting our Website and this Policy to check for any changes.

How we respond to “Do Not Track” signals

Some web browsers incorporate a “Do Not Track” (DNT) or similar feature that signals to websites that a visitor does not want to have his/her online activity and behavior tracked.  Visitors to our web site can decide whether the use of our web site is responsive to a “Do Not Track” signal (a “Signal”) from browsers, and whether we will be notified of such Signal received from a Visitor’s browser. If a Visitor enables the forwarding of Signal to us, we will attempt to read the Signal and will not collect any visitor activity data (including any Personal information) from a Visitor accessing our web site during that session, following receipt of such Signal.  As the Signal is browser-specific, it will not work for mobile devices. If a Visitor does not forward the Signal to us, then we will not have any access to such Signal from such Visitor, and such Signal will have no effect on our collection or use of visitor activity data received from that Visitor during the applicable session(s).

Contact Information

Any questions about this Privacy Policy should be sent to aadair@argogroupus.com or write to us at:

Legal Department
Argo Group International Holdings Ltd.
P.O. Box 469011
San Antonio, Texas 78246
210-321-8400