Claims: Retained Limits Group

Trident Public Risk Solutions has built our reputation based on fundamental values and a commitment to providing quality claims-handling services. Our claims teams are staffed with dedicated managers and senior-level adjusters who are highly trained and ready to work with clients to meet their claim services needs.

Reporting claims quick reference:

The claims administrator must immediately report the following types of claims to Trident:

  • A claim where the combined loss and expenses is expected to be 50 percent or more of the SIR regardless of liability.
  • Catastrophic injuries such as:
    • Loss of sight or hearing, or any other sensory loss
    • Fatalities
    • Head/brain injuries
    • Spinal cord injuries
    • Multiple fractures/amputations
    • Serious burns
    • Massive internal injuries
    • Significant disfigurement/permanent injuries
  • Environmental claims involving pollutants of any kind
  • Sexual abuse and molestations
  • Class actions
  • Suits involving a bankrupt insured
  • Civil rights claims
  • Advertising or broadcast injury (i.e. unfair competition, copyright infringement)
  • Bad faith/unfair claims practice
  • Extra contractual claims
  • Property losses involving arson
  • Any other claim the claims administrator would like to have reviewed.

If the insured’s policy is “full reporting,” all claims, including the list above, are required to be reported to the company.

File a Claim

The initial notice of claim may include Claims Administrator’s own loss notice report, defense counsel’s case evaluation, a claims reporting form or a Trident Formal Loss Notice. Also include the contact information for the person responsible for handling the claim within the retention.

Email your claim to [email protected] or mail to:
Attention: Retained Limits Group Claims
P.O. Box 469012
San Antonio, TX 78246


Call us: 833-240-4128

Office Locations

175 E. Houston St.
Suite 1300
San Antonio, TX 78205-2255

Phone: 210-321-8400
Fax: 210-377-2637
Claims: 833-240-4128

One Monarch Place, 22nd Floor
Springfield, MA 01144

Toll-free: 800-444-3916
Fax: 413-774-3916
Claims: 833-240-4128

Additional Info

The mailing address for all Trident offices is:

P.O. Box 469012
San Antonio, TX 78246