Blackboard Customer Care - Argo Group

Blackboard Customer Care

Workers Compensation insurance products are produced and underwritten by Blackboard Customer Care Insurance Services, LLC (BCCIS) on behalf of Argonaut Insurance Company and Argonaut Midwest Insurance Company.

Report a Claim

Reporting a claim is easy and you have the following options that are available 24/7:

Password: Blackboard


Phone Reporting & Nurse 24/7 Reporting / Triage: 877-347-8475 (to be used by the injured worker or his/her direct supervisor)

Fax: 833-410-9657

Workers Compensation Crisis Care Program: 800-325-9507 (only to be used in serious emergencies where an on-site nurse is needed for care)

If you plan to use email or fax to report a claim, please note that you must complete and send the workers comp claim form available in the claims kit below.

Let Us Help

Should you need assistance finding the state required posting notices for your locations, or have general questions about workers compensation claims, please reach out to Morgan Smith, the Blackboard Insurance Workers Compensation Resolution Lead at

Obtain Loss Run Reports

Please contact Nicole Beim at

Find a Provider

Login: Sedgwick 9369
Password: 9369

Medical Billing

To submit a medical bill:

PO Box 14434
Lexington, KY 40512

Phone: 866-495-7844
Fax: 859-825-6893

Providers can access viaOne for providers at

Quick Links

Answers to Frequently Asked Questions and Guidance
Please reference this document for detail on the stakeholders involved in your Workers Compensation product, how to retrieve mandatory information, additional information on claims and who to contact with questions

Pharmacy Card
Provide a copy of this to your injured worker for any workers compensation related medications they may need

Workers Compensation Claim Intake Form
Please complete this form and attach it when emailing or faxing a new workers compensation claim

The injured worker portal

Your portal to access your claim information, available 24/7

viaOne Training
A quick overview of the viaOne platform for our clients

Claims Kit

The Claims Kit contains important state compliance information and instructions for your employees as well as contact information, resources and tools for you and your injured worker. Please take a moment to familiarize yourself with the documents for each state for all of your covered locations. Posting notices and additional information will be updated periodically and will be available here.